Payment Information

Check-in/out Policy:
- Check in: from 14:00;
- Check out: no later than 12:00;
- Early check-in: subject to room availability.

Late check-out policy:
- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
- If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.

Guarantee Policy:
- A valid credit card will be required upon booking;
- For credit card reservations, the same card(s) must be presented upon check in;
- Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:
- Child under 5-year old: free of charge.
- Child from 5-year old to under 12-year old: surcharge $10/person/room/night.
- Child from 12-year old or extra adult: surcharge $15/person/room/night.

- Surcharge of USD10 per vehicle is applicable during the Lunar New Year which falls from 31st Jan. thru. 3nd Feb. 2015
- Any missed pick-up caused by providing wrong arrival details will involved with 50% of the agreed price
- No fee is applied for payment made by any card type
- All Promotional rates are exclusive of 10% tax and 5% service charges.

Cancellation/Amendment Policy:
- If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
- In case of no-show, 100% room rate and tax will be charged.
- Early Bird/Long Stay/Last Min/Package Rates are Non - changable & Non - refundable

* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at  when you receive the refunded amount.

Complaints or Comments:

We take our guest satisfaction very seriously. Any complaint or comment regarding your stay at our hotel should be made to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.

Problems which cannot be resolved there and then should be notified in writing to Vong Xua Managing Director, VongXua Hotel, No 193 Vong Street, Hai Ba Trung District, Hanoi, Vietnam.