Privacy Policy

Payment Policy:
- Check-in from 13:00;
- Check out at 12:00;

Early check-in policy
- Coming early before 9 am: VND 30.000 / hour

Late check-out policy
- Check out after 12 noon: 30.000d / hour ( from 15h - 17h chargre 50% room charge - after 17h full charge)
- Check out after 18:00: 100% of room rate

Children's Policy:
- Children under 5: free.
- Children from 5 years to under 12 years: surcharge of 100,000 VND / person / room / night.
- Children from 12 years old or adult: 200,000 VND / person / room / night.

Cancellation Policy / Change of Room:
- If canceled or modified up to 72 hours before date of arrival, no fee will be charged.
- If canceled or modified within 72 hours, including a reservation within 72 hours of your arrival, the first night will be charged.
- In case guests do not come or cancel without notice, you will still be charged 100% of the room rate and tax.

* The refund process will take about 7-20 business days. A 3% transaction fee for Visa, MasterCard and 5% applies to American Express. Please notify us by email: info@vongxua.com when you receive the refund

Complaints or Comments:
We put our guests' satisfaction first. Any complaints or comments about a holiday at our hotel must be made in the first instance to manage the mission of the hotel at the time of your stay so we can try to resolve it. it's instant.
The issue can not be resolved and will then be notified in writing to the Board of Directors, Vong Xua Hotel, 193 Vong Street, Hai Ba Trung District, Hanoi.

General information:
Although every effort is made to ensure the accuracy of the online information, we are not responsible for any errors or omissions, and reserves the right to alter, modify, add to or delete any provide information or provide online features at any time.
According to the content immediately below, we are not responsible for any loss or damage in the event of:
1. There is no breach of our legal obligations by our or our employees or agents;
2 . That loss or damage is not a reasonably predictable result of any such offense;
3. Any increase in loss or damage due to your breach of any term of our contract;
4. Any loss is in excess of three times the relevant fees for lodging a holiday.
Nothing in these terms and conditions does not include or limit our liability for death or personal injury caused by our negligence or fraudulent concealment.
These terms and conditions will be governed by the laws of Vietnam and the courts of Vietanm shall have jurisdiction over any matter arising out of or in connection with them.
 
ATTENTION:
- Surcharge of VND 50,000 per vehicle is applied during the Lunar New Year from 31 January to 3 February 2022.
- All new cars, air conditioners, in good condition
- The hotel staff held a dangerous signal to the guest whose name would be waiting at the airport terminal upon arrival.
- Price includes all tolls
- Any missed pick-up caused by providing details to the wrong will be involved with 50% of the deal price.

More information

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